All bookings are handled by our sales team Lion Alpin. www.lionalpin.eu sells holiday trips to the Alps on behalf of SkiTravelGroup AG.
If you want to book a holiday it is very important to find a suitable hotel category for you. The hotels in our offer are divided into 5 categories. A + at the indicated category means that the hotel has a higher standard than the categorization dictates. We emphasize that the categorization was made by us. There may be differences from one destination to another, and there may be some differences between our categorization, and the actual given stars at the hotels. Our assessment is based on facilities in and around the hotel, the distance to the lift, the distance to the centre, the room / apartment standard, and the overall impression of the service and atmosphere.
Modest standard. Good, if you just need a place to sleep.
Rooms are small and simply furnished. Facilities at the hotel are modest.
The most booked category. A good accommodation, and the hotel have some facilities on site.
Good accommodation. Can be a 3-star hotel that has been upgraded for example due to the good location at the cable car.
The best quality. If you want luxury and many facilities.
All-inclusive starts with dinner on arrival day and ends with breakfast on departure day. Half board (1/2) starts with dinner on arrival day and ends with breakfast on departure day. ¼-board (1/4) begins with breakfast on the day after arrival and ends with breakfast on departure day.
The room / apartment is ready on arrival from 15:30 at most of the hotels. On departure, the room / apartment usually has to be vacated at 09:00. In some hotels / resorts the rooms can occur unequally furnished, but this does not justify a refund. In many hotels free WI-FI is offered - the speed and stability of the Internet connection varies. The varying Internet connection does not justify a refund.
Have you booked a room with extra beds, and the extra beds are not used, the hotel as well as the organizer has the right to change the room without notice before arrival. Have you, for example, booked a double room with extra bed, but only 2 persons will stay in the room, the Organiser may change the room to a double room. Would you like to have an extra bed in the room, this must be booked and paid for.
Purchase of holiday
The booking of a holiday with Lion Alpin must be made by mail or phone. Both are seen as a holiday contract and are therefore binding. The scope of the contractual services is given in the booking confirmation.
Add the cancellation insurance when booking your holiday. The cancellation insurance costs EUR 35, - per person. The cancellation insurance should be added in the booking flow and paid together with the deposit. This insurance covers in case of acute illness or accidents, where you are not able to make the trip, and in case of death of the insured person or a death in the immediate family.
Booking & deposit
Immediately after the holiday has been booked, Lion Alpin will send you your ticket (confirmation) and invoice by e-mail. The customer is responsible for the correctness of the tickets. If the ticket is not correct, please contact Lion Alpin immediately. The deposit in the amount of 100 Euro per person (winter season), 50 euro per person (summer season) must be transferred to Lion Alpin at least seven days after the booking date. In the absence or late-arrival of the deposit or of the final payment, a reminder fee of 12 euro per person will be charged.
The final payment must be paid no later than 21 days before arrival. For bookings with less than 21 days to arrival, the full price must be paid within 3 days after booking. In all cases, the total price of the vacation has to be paid in full prior to the arrival date. In the case of non-compliance with payment deadlines, Lion Alpin reserves the right to cancel the reservation.
The payment of the holiday can either be transferred with credit card (VISA or MasterCard) to www.lionalpin.eu/my-booking or to our account; (Please indicate the reservation number, all fees are paid by the customer). The final payment cannot be paid at the hotel.
Credit card payment
To pay for your booking by credit card, please visit www.lionalpin.eu/my-booking. You can log in with your booking number and online password, which you find on the first page of your travel documents.
Lion Alpin will charge no extra fees for transactions done by credit card but please note that your credit card provider may charge you a fee for the transaction.
Ski passes (to be paid on arrival)
Reserve your desired ski passes before your holiday and avoid the queue by the lift office. The prices for a reservation are the same as if you purchase the passes on the spot - but the passes are provided upon arrival at the hotel reception. Reservation of Ski Lift Passes and Ski Hire is not included in the price and should be paid on the spot. Payment can be made with the EC / credit card or cash.
Ski equipment (to be paid on arrival)
If you reserve your ski equipment before your holiday, you will receive the lowest prices. The team at the Ski rental office is ready for you so that you can quickly get to the slopes. Reservation of Ski Lift Passes and Ski Hire is not included in the price and should be paid on the spot. Payment can be made with the EC / credit card or cash.
If the names of the participants are changed within 21 days before arrival, Lion Alpin reserves the right to charge a fee of 12 euro per person. Lion Alpin must always confirm changes.
The organizer is not responsible for lost or damaged luggage, also not when the luggage is stored in the organizers space. We recommend completing a travel insurance with supplementary insurance for baggage.
With two full paying adults, children sleeping in extra bed will get a discount. Children- and extra-bed discount cannot be combined. Other rules may occur in apartments.
Responsibility of the guest
If the guest does not show up, or show up too late at the hotel, a refund is not justified. The guest agrees to comply with the rules and regulations at the hotel, and to respect the other guests, so that they will not be disturbed. If the rules are not complied with, the organizer reserves the right to exclude the guest from his stay at the hotel, after which the guest pays for his own expenses. In such a case, the organizer reserves the right to charge the full price of the holiday.
The organizer has the right to increase the agreed price if changes in currency, taxes, etc. occur. However, changes cannot happen in the last 20 days prior to arrival. Price increases cannot exceed 10%.
Cancellation / change (organizer)
The organizer can cancel the already booked vacation in the event of a disaster, wars, riots, strikes and the like, as well as too few guests, by repaying the amount already paid by the customer. In the event that the hotel is overbooked, the organizer can rebook the customer into a hotel of the same standard, without further compensation.
If the customer cancels his/hers booking from 30 days until 22 days before arrival, the full amount will be refunded except the deposit of 100 euro per person (winter season) and 50 euro per person (summer season). In case of cancellation less than 21 days prior to arrival, or non-appearance, the customer has no entitlement to a refund.
In case of cancellation 21 days prior to arrival, or less than 21 days prior to arrival, or non-appearance, the customer has no entitlement to a refund.
If a fully paid holiday, on which a discount has been granted, is changed or cancelled, the amount paid does not apply to the value of the calculation basis for a possible refund. If the room occupancy changes (for example from 2 persons instead of 3 persons in one room) due to a cancellation or a change in the booking, the price for the remaining customers changes accordingly.
For all bookings we offer free cancellation until 30 days before arrival.
If you have forgotten items in the hotel, then please contact the organizer. There will be asked around in the hotel for the forgotten items. When the forgotten items are found, a package will be sent to the owner. The recipient pays for the shipping costs.
Lion Alpin handles defects and complaints for SkiTravelGroup. Any complaints must be discussed on the spot with the hotel staff in order to resolve the matter as soon as possible. If the guest cannot accept the proposed solution he should contact the Lion Alpin office in Zug, where the staff will try to correct any errors. A written complaint should arrive at the Lion Alpin office in Zug no later than 2 weeks after departure. Special agreements, which are not listed on the travel documents, are irrelevant for the organizer.
We take reservations for misprints.